Implementing Cisco Contact Center Enterprise
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.
This class will help you:
- Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels
- Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises
4 Cursussen gevonden
-
- Methode Virtueel leren
- Datum 15-17 juli, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
-
- Methode Virtueel leren
- Datum 07-09 oktober, 2024
- Locatie Virtueel-en-klassikaal
- Taal: Engels
-
- Methode Klassikale training
- Datum 08-10 januari, 2025
- Locatie Nieuwegein (Iepenhoeve 5)
-
- Methode Virtueel leren
- Datum 08-10 januari, 2025
- Locatie Virtueel-en-klassikaal
Vraag een datum of locatie aan voor deze training
